Privacy Policy

Last Updated: August 3, 2026

This Privacy Policy explains how OTEEPracticeTest.com (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit oteepracticetest.com, use a free practice test, purchase access, create an account, contact support, or otherwise use our website and OTEE preparation platform (the “Platform”).

By using the Platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only information reasonably needed to operate the Platform, provide access, process purchases, deliver practice tests, maintain security, and provide support.

Information You Provide

Depending on how you use the Platform, you may provide:

Your name and email address
Account and login information
Billing information submitted during checkout
Messages and information sent to customer support
Information submitted with a refund or Pass Guarantee request
Reviews, feedback, or testimonials you voluntarily provide

Purchase Information

When you make a purchase, we may receive information such as:

Customer name and email
Product purchased
Transaction identifier
Payment status
Purchase date
Amount, currency, and applicable tax
Billing country or limited billing details
Refund, dispute, or chargeback status

Payments are handled by third-party payment providers. We do not normally receive or store your complete card number, card security code, or online banking credentials.

Practice-Test Information

When you use a practice test, we may process:

Questions delivered during an attempt
Answers selected
Correct, incorrect, and unanswered responses
Scores and competency results
Test start and completion times
Attempt and completion records
Full-screen exits, warnings, or automatic submission events
Information required to confirm Pass Guarantee eligibility

Some test results may be available only during the current browser session and may not remain permanently accessible through your account.

Technical Information

When you access the Platform, certain technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages visited and actions taken
Date, time, and referring page
Login, security, and error logs
Cookie and session identifiers

Technical Proctored Mode uses full-screen status only. It does not access or record your webcam or microphone.

2. How We Use Information

We may use personal information to:

Provide free and paid practice tests
Create and manage user accounts
Activate and maintain purchased access
Display scores, results, and explanations
Process and confirm purchases
Provide password setup and account emails
Respond to support requests
Review refund and Pass Guarantee claims
Confirm completion and eligibility requirements
Detect account sharing, fraud, misuse, or security threats
Troubleshoot errors and maintain Platform performance
Improve questions, explanations, features, and user experience
Keep financial, transaction, and compliance records
Enforce our Terms of Service and other policies
Meet applicable legal or regulatory obligations

We may send essential service messages relating to purchases, accounts, security, support, test access, refunds, or policy changes. Promotional emails will only be sent where permitted. You may unsubscribe from promotional messages, but you may still receive essential service communications.

3. Cookies and Similar Technologies

The Platform may use cookies and similar technologies to:

Keep users logged in
Maintain secure sessions
Remember necessary preferences
Enable tests and account features
Prevent fraud and misuse
Understand website performance and usage
Diagnose technical problems

Some cookies are necessary for the Platform to function. Optional analytics or similar cookies may be controlled through available cookie settings or your browser. Blocking necessary cookies may prevent account login, checkout, practice tests, or other features from working correctly.

4. How We Share Information

We do not sell or rent personal information. We may share limited information with service providers that help operate the Platform, including providers of:

Payment processing and Merchant of Record services
Website hosting and storage
Account and database management
Email delivery
Analytics and performance monitoring
Security and fraud prevention
Technical support
Professional, legal, or accounting services

These providers may process information only as needed to perform their services, comply with their own legal responsibilities, or protect their systems.

We may also disclose information where reasonably necessary to:

Comply with applicable law, court orders, or lawful requests
Investigate fraud, security incidents, or policy violations
Protect users, the Platform, or third-party rights
Respond to payment disputes or chargebacks
Establish, exercise, or defend legal claims
Support a business transfer, reorganization, or change in Platform ownership

5. Payment Information

Checkout and payment information is processed through third-party payment providers. Those providers may collect information directly from you, including payment-card details, billing details, transaction information, device information, and information required for fraud prevention, taxes, or identity verification. Their collection and handling of information are also governed by their own privacy policies and terms. We do not control the independent privacy practices of payment providers.

6. Test Results and Attempt Records

Practice-test data may be used to deliver results, provide explanations, calculate scores, confirm completion, prevent misuse, and administer the Pass Guarantee. Results may not be permanently stored in the user dashboard. Closing the results page or browser session may make a result unavailable.

Paid users may contact support to request an available attempt record. We cannot guarantee that every interrupted, expired, deleted, or technically unavailable attempt can be recovered. We may retain limited completion records even when detailed results are no longer visible, including records needed for access administration, security, fraud prevention, and Pass Guarantee verification.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Retention may depend on:

The duration of an active account
The purchased access period
Support and account-management needs
Transaction, tax, refund, and payment-dispute requirements
Security and fraud-prevention needs
Pass Guarantee verification
Applicable legal or recordkeeping obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it. Some information may remain temporarily in backups or security logs before being deleted through normal system processes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include:

Secure connections
Access restrictions
Password protection
Security monitoring
Software updates
Fraud and abuse controls
Reputable hosting and payment providers

No website, internet transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your password and notifying us if you suspect unauthorized account access.

9. International Service Providers

Our service providers may process or store information in different countries or regions. As a result, personal information may be subject to the laws and lawful-access requirements of the location where it is processed. We select service providers for legitimate operational purposes and take reasonable steps to limit the information shared to what is necessary for their services.

10. Your Privacy Choices and Rights

Depending on applicable law, you may request to:

Access personal information associated with your account
Correct inaccurate or incomplete information
Request deletion of eligible information
Withdraw consent where processing depends on consent
Object to or restrict certain processing
Unsubscribe from promotional communications
Ask how your information has been used or disclosed
Raise a privacy question or complaint

To protect account security, we may need to verify your identity before processing a request. Some information may need to be retained where reasonably required for transactions, fraud prevention, legal obligations, disputes, security, or enforcement of agreements. Deleting certain information may require closing your account and ending access to some Platform features.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or availability of websites or services that we do not control. You should review their privacy policies before submitting personal information.

12. Age Requirement

The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that such information was submitted without appropriate authorization, we may delete it and restrict the related account.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our Platform, service providers, technology, or privacy practices change. The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through email, account notice, or another reasonable method.

14. General Terms

For privacy questions, requests, or complaints, contact:

Website: https://oteepracticetest.com/
Email: ryan@oteepracticetest.com

Please include enough information for us to understand and respond to your request. Do not send passwords, complete card details, or other unnecessary sensitive information by email.