Free CBSA OTEE Practice Exam

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Question: Which term completes the following sequence? Treat the alphabet as continuing from Z back to A.

D7, G10, K16, P25, V37, ?

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Question: Which number completes the following sequence?

5, 42, 9, 35, 15, 28, 23, ?

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Five case files—Cedar, Fraser, Laurent, Mackenzie, and Rideau—must be reviewed one at a time in five consecutive positions.

The following rules apply:

  • Fraser must be reviewed before Mackenzie.
  • Laurent must be reviewed immediately before Rideau.
  • Cedar cannot be reviewed first or fifth.
  • Exactly one file must be reviewed between Fraser and Cedar.

Question: Which review order satisfies all the rules?

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Exactly three of the following employees will be assigned to a temporary records-review group: Avery, Bilal, Chloé, Daniel, and Farah.

The following rules apply:

  • If Avery is assigned, Bilal must also be assigned.
  • Chloé and Daniel cannot both be assigned.
  • If Farah is assigned, Chloé must also be assigned.

Question: Which employee must be assigned to the group?

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Question: Which sentence is punctuated correctly?

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Question: Which sentence is grammatically correct and uses parallel structure?

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A person has requested an update on an application. The request has been received, but the final decision will not necessarily be available this week. A status update can be provided by Friday, 14 August.

Question: Which sentence is clearest and most professional?

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A briefing originally scheduled for 10:00 a.m. has been moved to 2:00 p.m. The location remains Room 4. In-person staff should arrive 10 minutes early, while remote staff should use the existing online link.

Question: Which notice communicates all the information most clearly and accurately?

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A client arrives with an appointment-confirmation email, but the appointment does not appear in the local scheduling system. The client has waited for 35 minutes and is speaking firmly because another time-sensitive commitment is approaching.

You can verify the confirmation number and contact the scheduling team, but you cannot guarantee when the client will be served.

Question: Which response would be the most effective?

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A client emails to ask whether a submitted request has been approved. The system confirms that all required documents were received, but the assessment is still in progress. The next status update is expected within five business days.

You are not authorized to predict the final decision.

Question: Which response would be the most appropriate?

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You told a client that a corrected document would be ready by 3:00 p.m. At 2:35 p.m., you learn that an external verification will not be completed in time. The client needs the document for another appointment the following morning.

You are still responsible for the file and expect verification to be completed by 10:00 a.m. the next day.

Question: Which response would be the most effective?

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A colleague from another regional unit sends you a spreadsheet for a report that must be submitted in 70 minutes. During the final quality review, you discover that four of the twelve reference numbers do not match the approved source records.

You are responsible for the report’s final accuracy and may correct verified transcription errors. The colleague who prepared the spreadsheet is available by phone.

Question: Which response would be the most effective?

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Four interviews—Aspen, Birch, Cedar, and Douglas—must be scheduled at 9:00 a.m., 10:00 a.m., 11:00 a.m., and 12:00 p.m., with one interview in each time slot.

The following conditions apply:

  • Birch must be scheduled after Aspen.
  • Cedar requires an interpreter who is available only at 10:00 a.m. or 11:00 a.m.
  • Douglas requires a room that is available only at 9:00 a.m. or 12:00 p.m.
  • Aspen cannot be scheduled at 9:00 a.m.

Question: Which schedule satisfies all the conditions?

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At 4:10 p.m., 14 scheduled clients remain to be served. Two employees are available, and each appointment takes an average of 11 minutes. The centre normally closes at 5:00 p.m.

After-hours service is permitted only when both minimum staffing and building access are confirmed.

Question: Which additional information is most necessary before deciding whether service can continue after 5:00 p.m.?

15 / 16

The table summarizes pending files at four regional offices. No files were transferred into these offices during the day.

Office Opening Pending New Files Received Files Completed Files Transferred Out
Halifax 42 18 31 5
Ottawa 36 22 34 2
Regina 28 15 24 4
Victoria 50 12 29 8

An office’s closing pending workload is calculated as:

Opening pending + new files received − files completed − files transferred out

Question: Which office achieved the greatest reduction in its pending workload from opening to closing?

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Four records refer to the same afternoon review assignment:

  • 12:30 p.m. — Approved change log: Lot 42 is reassigned from Team Delta to Team Echo.
  • 12:45 p.m. — Afternoon briefing note: Team Delta will review Lots 41, 42, and 43.
  • 12:50 p.m. — Team roster: Delta employees are assigned to Lots 41, 42, and 43.
  • 1:00 p.m. — Handover email: The approved reassignment remains in effect. Delta will review Lots 41 and 43, while Echo will review Lot 42.

Question: Which records contain outdated assignment information?

Your score is

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